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3-Hour Covid Claim Decision*

Upto 20 lakhs

Three hour claims

To avail this special service :

Beneficiary must send the below documents in soft/scanned copy, to by 12:30pm on a working day to be eligible for 3 hours claims decision process. Any claims request received after the cut-off time will be processed (decision making) on the next working day. Scanned or soft copies of the documents must be clear to read.

  • Duly filled Individual Claim Form   
  • Death Certificate and COVID-19 test report of Policyholder
  • National ID card/ Passport/driving license/Birth Certificate of policyholder
  • National ID card/ Passport/driving license/Birth Certificate of Beneficiary
  • Passport/Birth Certificate of Child for Juvenile/Child Policy
  • Latest Policy Specification Schedule (PSS) and policy application form
  • Scanned copy of a MICR cheque leaf or Bank Statement with Routing Code of Beneficiary   

Beneficiaries are requested to use email to avail this service with ease. In case you are unable to send documents via email, please contact nearby MetLife customer Touch Points/ Sales Office/MetLife Head Office or the Financial Associate. For details, please contact our call enter: +8809666716344 or 16344

Terms & Conditions:

1. This service is applicable only to COVID-19 death claims from Individual Life Policy with maximum coverage of BDT 20 lakh

2. The  policy must be in-froce (active) for 2 years without reinstatement

3. The service is implemented to inform the claims decision in 3 hours and process the claims payment in 3 working days.  

4. The service will remain open till 30 June, 2021. MetLife reserves the right to extend or decrease the duration of this service at its discretion.

5. The countdown of 3 hours will start from sending an acknowledgement SMS to the beneficiary subject to receiving of required set of documents by MetLife. Beneficiary will receive SMS/call from MetLife if required.

6. It will take 3 working days to send the claims amount to the beneficiary through EFT (Electronic Fund Transfer) after the claims decision has been made.