3-Hour Covid Claim Decision*

To avail this special service :

Beneficiary must send the below documents in soft/scanned copy, to covidclaim@metlife.com.bd by 12:30pm on a working day to be eligible for 3 hours claims decision process. Any claims request received after the cut-off time will be processed (decision making) on the next working day. Scanned or soft copies of the documents must be clear to read.

• Duly filled Individual Claim Form   
• Death Certificate and COVID-19 test report of Policyholder
• National ID card/ Passport/driving license/Birth Certificate of policyholder
• National ID card/ Passport/driving license/Birth Certificate of Beneficiary
• Passport/Birth Certificate of Child for Juvenile/Child Policy
• Latest Policy Specification Schedule (PSS) and policy application form
• Scanned copy of a MICR cheque leaf or Bank Statement with Routing Code of Beneficiary   

Beneficiaries are requested to use email to avail this service with ease. In case you are unable to send documents via email, please contact nearby MetLife customer Touch Points/ Sales Office/MetLife Head Office or the Financial Associate. For details, please contact our call enter: +8809666716344 or 16344