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Frequently Asked Questions

FAQs
How do I make a claim?

As making a claim can be distressing when you have a lot on your mind, we have made the process as simple as possible. Here is a step-by-step guide to help you further. Step 1 – Inform Us Notify us about any claim you want to make within 10 calendar days from the date of the incident. You can write, fax, call or send us an e-mail mentioning your policy number with the date and cause of the incident along with your current contact address. Please write to: Claims Department MetLife Bangladesh Metlife Building, 18-20 Motijheel C/A, P.O.BOX. 9, Dhaka-1000 Bangladesh Call us at: +880-2-9561791 Fax us at: 880-2-7119780 E-mail us at: claimsbangladesh@metlife.com.bd Step 2 – Send Documents Send us all the documents related to your claim within 30 calendar days from the incident date. Refer to the Required Documents section to find what documents are needed for the claim to be processed. Please make sure that all the documents related to your claim are written in either English or Bengali. Documents that are not in English or Bengali (i.e. overseas treatment for any disease or accident) need to be translated by a certified translator before you send them to us. Step 3 – Processing Claim Follow the above steps carefully to make the claim process as fast as possible, as otherwise your claim could be delayed or potentially rejected. In certain cases, we may initiate a claims investigation through our appointed investigating agencies or ask you to undergo a medical examination before we can settle your claim. Should this be necessary, we will inform you.

Is there any time limitation to submitting my claim?

To make sure your claim is processed as quickly as possible, you or someone on your behalf need to inform us of any claim you want to make within 10 calendar days from the date of the incident. Making the claims process as convenient as possible, you can write, fax, call or e-mail us.

Is it possible to combine medical costs related to more than one health problem in one claim form?

Yes, that is possible. Please make sure that when you file your claim, you also provide the required details for all costs. That way our claims staff will ensure the correct amounts are calculated when processing your claim form.

What are the criteria for eligibility for your group medical insurance?

As we provide corporate medical insurance to your company, eligibility into the group is determined in conjunction with your employer. In almost all cases, your employer will extend cover to all employees who are actively at work. You may want to talk directly to your employer or your HR department to see what they have arranged for you.

I am covered by my company's group medical policy. Do I need further insurance?

The first check what your company policy covers you for. Quite often, this cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will depend on your own individual circumstances. The best way to find out what’s ideal for you is to fill out our short Contact Us form and request a call from one of our qualified consultants. They’ll help you determine what your current needs are and what these might be in the future, in case you need to cover your spouse or children for example. Every call is confidential, free of charge, and without obligations. We look forward to hearing from you.

I work for a UK based company that is operating in Bangladesh. Can I take a group policy in the UK to cover them or do I need to take one with your Bangladesh office?

You should take a policy from our local office in Bangladesh. If you would like to discuss this further, please fill out our short Contact Us form and one of our qualified experts will be happy to contact you to answer any questions you might have.

How long does it take to issue a MetLife card for a new member?

We do our best to register new members as quickly as possible. Our standard turnaround time for issuing MetLife Hospitalization Insurance Cards, Medical Care Program Cards or Life Cards, following enrolment, is 7 working days.

Does your policy cover treatments for all types of health problems and diseases?

Our standard Group Policy provides comprehensive medical coverage. However, as with all insurance providers, we have to take your individual circumstances into consideration. If you have a pre-existing condition, a congenital anomaly or special medical needs of another sort this may impact the cover you receive. If this is the case, your group policy will always outline the extent of cover, including any specific exclusions and benefit maximums. You can always talk to one of our insurance experts, if you are unsure about your cover. Simply fill out our short Contact Us form and one of our experts will contact you.

Is it possible to consolidate medical costs related to more than one health problem in one claim form?

Yes, that is possible. Please make sure that when you file your claim, you also provide the required details for all costs. That way our claims staff will ensure the correct amounts are calculated when processing your form. Please note though that you can’t submit group and individual claims together.

What is the time limit that Group Policy members have to submit their claims forms?

We recommend that as a Group Policy member you notify us and submit your claims as soon as they are incurred. As this might not always be possible, we ask you to submit the claim form no later than 90 days from the date of expense.

What is the time period within which claims will be reimbursed to members?

Once we receive all the relevant and completed documentation for a claim, we will process it within 14 working days. Often it takes even less time.

Does your policy cover the cost of medical treatments outside Bangladesh?

The geographical limit of our cover can be set at whatever area is appropriate for a specific company. Depending on the need, we offer cover locally, regionally and worldwide. It's important to check the extent of your cover with your employer, should you plan to travel abroad.

What are the requirements needed for members to receive treatment outside Bangladesh?

Covering treatments outside Bangladesh, your employer’s Group Policy should have worldwide coverage. Direct settlement or cashless facilities are not available though, as overseas hospitalization claims are reimbursed in Bangladesh Taka according to Reasonable & Customary (R&C) charges for the same kind of treatment or procedure in Bangladesh.

Does your policy cover the cost of specified medical operations that are already pre-arranged through one of the healthcare centers outside Bangladesh?

We're able to settle expenses for any benefits that have been approved through our pre-determination process within our Network Hospital Providers inside Bangladesh. However, we have no providers outside Bangladesh and are unable to offer direct billing in-patient facility. This is due mostly to the country’s restrictions on outward foreign currency remittances.

What is the maximum number of employee's dependents that can be enrolled under Group Medical?

We don't set a limit to the number of dependents that can be covered under our plans. You might find though that your employer has set a limit, as they are the policyholders.

I have insurance provided by my employer. Can I add my family to this policy? Can I increase the cover of this policy?

The cover and benefits provided by your Group Insurance are agreed between your employer and us. If your employer has arranged coverage for your family, you can quite easily add your family to the policy. However, if your employer's policy with us does not include a family coverage or a higher cover, but you wish to insure your family or increase cover, you could talk to one of our personal insurance advisers for a more detailed plan, suitable for your requirements. The easiest way to get in touch with an advisor is to fill out the short Contact Us form and one of our experts will contact you.

If I take an Individual insurance in addition to the group policy, do I get any extra benefit?

Your group insurance benefits are specified and agreed between your employer and us. Your employer will be able to provide you with the details of your group policy. If you find your group Insurance doesn't cover you sufficiently enough, you can talk to us about an Individual policy that offers the extra benefits you want. If you'd like to talk to us about what Individual cover will best complement your group cover, simply fill out our short Contact Us form and one of our experts will contact you in private and at no extra cost to you.

In what frequency can I pay my premiums?

Depending on the type of policy you own, you could pay your premiums quarterly, semi-annually or annually. You can choose the payment term that suits your situation and budget. You can also pay monthly, if you have a DPS Policy with us. For some other policies, you can make a one-off payment known as a single premium payment. No matter what payment mode or policy type, the initial or first premium must be paid in advance.

Will I receive an acknowledgement of any premiums paid?

Yes, you will receive a Money Receipt as an acknowledgement of any payment that is made to us.

How do I make premium payments?

Please go to our Pay Premium section for information

Why do I need life insurance - why now?

The main purpose of life insurance is to provide financial support for anyone you might leave behind in the unfortunate event of your death. The money your insurance will provide will ensure that your family can maintain their current lifestyle and can cover costs like school fees and bills. Life insurance plans can also be a form of savings or even be an added income for your retirement.

I want to take out a life insurance policy, but where do I begin?

You'll need to think about what is required to cover your family’s needs if you aren’t there. Gather your personal financial information, while considering fixed monthly bills, school fees, outstanding loans, and other potential future expenses. In order to help you best, simply you can fill out the short Contact Me form and one of our experts will contact you, at no cost and without obligation, to discuss your needs. It's worth remembering that the earlier you make the decision to insure yourself the more affordable it can be.

How do I qualify for life insurance?

The eligibility criteria for a product may vary depending on the type of policy you want to buy. Visit our Solutions section to view the range of products we offer, including the eligibility criteria for each. This will help you to get a better idea of what might be right for you and your family. You can also talk to one of our personal insurance experts for a more detailed plan to meet your specific requirements. The easiest way to get in touch is to fill out the short Contact Me form at the end of the Solutions section and we will contact you.

How much life insurance do I need?

This is a question that will depend on your own individual circumstances. The size of your family, fixed monthly expenses, your age, medical condition, and other factors will have an influence on how much cover you need. The fastest way to determine your ideal cover is to fill out our short Contact Me form and an insurance expert will contact you. Asking a few personal questions, they'll will help to determine what your needs are now and in the future. Every discussion is confidential, without any obligation, and at no cost to you.

Life insurance seems to be a luxury. How can I justify the payments when I have other priorities to take care of?

Life insurance helps protect all your other priorities, like your family, your home and your income. Hence, life insurance is more of a necessity than a luxury. If you'd like to talk to one of our insurance experts about what cover you will need, you can fill out our Contact Me form. They'll be glad to answer any questions you may have.

Are pre-existing conditions covered?

Like most insurers, our policies don't generally cover pre-existing conditions. But we do recommend that you get in touch with one of our insurance experts to discuss your individual case. Fill out our Contact Me form and one of our experts will contact you.

Can I reduce my coverage?

In general, you can reduce the amount of cover you have, but it is subject to your policy terms and conditions. Alternatively, you can call us with your policy details and we check whether and how we can adjust your policy to your needs. If you'd like to talk to one of our service representatives about your plans, simply contact us.

How do I update my personal details?

It's very easy and quick to update your details. It's very important that you do so whenever something changes, keeping your policy up-to-date. You can download and print a Change Personal Details Form from our Forms Library section and send it to the relevant address via post or fax. Don't forget to include your policy number when writing to us.

How often should I review my policy?

It's a good idea to review the cover you have at least once a year. If things in your life are changing rapidly (such as marriage, moving home or expanding your business), you may need to review it more often. In fact it’s vital to review your insurance coverage, if there is a major change, such as marriage or having a baby. The easiest way to make sure you have adequate cover is talking to your MetLife personal advisers. They'll help you to determine your needs.

I am covered by my company's group medical policy. Do I need further insurance?

The first check what your company policy covers you for. Quite often, this cover provides initial basic insurance that may not be sufficient to cover all your needs. How much and what type of cover you need will depend on your own individual circumstances. The best way to find out what’s ideal for you is to fill out our short Contact us form and request a call from one of our qualified consultants. They’ll help you determine what your current needs are and what these might be in the future, in case you need to cover your spouse or children for example. Every call is confidential, free of charge, and without obligations. We look forward to hearing from you.

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Terms & conditions

By clicking the Submit button, you agree that we* may contact you at the number/email you’ve provided, possibly using automated technology or prerecorded voice or direct marketing emails, to discuss about our products, special offers and services. If you don’t want to give this permission, you can still get a quote or make a purchase decision by calling us directly at 16344.

*MetLife or third party acting on MetLife’s behalf.

Thank you for contacting us.
Someone from MetLife will be reaching shortly to provide you help.
Error!
An error occured while submitting your information.