Frequently Asked Questions
When reviewing this Policy you should understand that when we use the term "personally identifiable information" we mean any information that can be used to identify or contact a specific individual, such as a name, address, telephone number or e-mail address. When we refer to "aggregate information" we mean information that does not allow us to identify or contact a specific individual such as demographic information, purchase categories (e.g., life insurance), or visitors using a particular browser to access the Website.
Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the Website and to provide us with important information on how visitors use the Website.
MetLife collects personally identifiable information on the Website. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.
Your personally identifiable information may also be shared with other MetLife companies.
Because aggregate information collected on the Website does not personally identify you, we may use aggregate information for any purpose, and share aggregate information with third parties for any purpose. We may share the information gathered using cookies, Pixel Tags and other similar technologies with other MetLife companies and with our third party vendors. Use of this data is to improve our site by responding to our users' interests and providing more relevant and useful information. For example, we use aggregate information collected on the Website to evaluate how the Website is being used. In addition, we may collect and analyze information about how many visitors arrived at certain pages of the Website, how long they stayed on those pages, and where they went afterwards. This information allows us to determine which pages might be the most interesting and popular with visitors. It enables us to provide visitors with a better and richer website experience.
This Privacy Statement applies to the MetLife website: www.metlife.com.bd
It does not apply to any linked sites (including other MetLife sites). To learn about the privacy practices of a linked site, please refer to the Privacy Statement for that site.
MetLife respects your privacy and understands that your trust is the cornerstone of our relationship. That is why we work so diligently to safeguard your privacy using industry standard security processes.
The site is hosted in the United Kingdom. The information is stored in the United Kingdom.
Personal information is information that identifies you and can be used to contact you directly. We only collect personal information voluntarily given to us by our visitors. Generally, we don't require you to give us personal information to access public areas of our website. Certain secure web areas, however, enable or require you to provide personal information online when you use specific features on our website. For example, we collect personal information from you when you:
- Ask to have a MetLife representative contact you
- Ask to receive information about our products or services
- Participate in any MetLife promotion or survey; and/or
- Request customer or technical support
For example, this information may include:
- Account or policy number
- Telephone number
- Email address; and/or
- Postal or billing address
Additionally, we may also collect other types of information like your age or date of birth, gender, occupation, hobbies, and other preferences.
We don't knowingly collect personal information from children under 13.
Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal you used to enter the Internet, like your ISP (Internet service provider), company, association, or university. Standing alone, however, your IP address is not personally identifiable. At times, we also use IP addresses to study the frequency that our visitors visit various areas of our websites. We may combine this information with personal information. Finally, our websites do not respond to browser Do Not Track signals or other similar mechanisms.
Cookies and Web Beacons
Web beacons are small pieces of data that are embedded in images on the pages of websites and in our email communications. We also use these web beacons to analyze the traffic patterns, such as the frequency users visit various areas of our websites. These technical methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use web beacons in HTML e-mails that we send our visitors to determine whether our visitors have opened those e-mails or clicked on links in those e-mails.
For more information about our ad service provider and its cookies, including information about how to opt out of these technologies, go to http://www.google.com/intl/en/policies/privacy/ and http://www.aboutads.info/consumers.
MetLife may modify this Privacy Statement at any time to comply with applicable laws, or to reflect our updated business practices, without prior notice. In the event of a change, we will post the revised Privacy Statement to the Website with the effective date.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the Head of Operations, American Life Insurance Company, MetLife Building, 18-20 Motijheel C.A., P.O. Box 9, Dhaka-1000, Bangladesh.