In response to the continuing impact of the pandemic in the country, MetLife Bangladesh has launched a unique, first-of-its-kind 3-hour claims decision service for COVID-19 death claims of coverages up to 20 lakh taka.

With this fast track service, in addition to receiving the claims decision in 3 hours, beneficiaries of deceased policyholders will also receive the claims amount in 3 working days through Electronic Fund Transfer (EFT). At this stage, the service is applicable for only individual policies.

This 3-Hour Claims Decision service can be availed by sending an email to with a simple set of documents. Beneficiaries will receive SMS notifications on the progress of their claim requests.

Commenting on this new service, MetLife Bangladesh’s General Manager, Ala Ahmad said, “In times like these, it is our duty to do what we can to serve our customers and this 3-Hour COVID Claim Decision is our latest effort to respond to the pandemic situation in Bangladesh.”

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metlife launches first-of-its-kind “3-hour covid claim decision” service