MetLife Bangladesh announces unique COVID-19 support program for customers

MetLife Bangladesh today announced a new initiative in response to the COVID-19 situation in Bangladesh. The newly launched program titled “Sathe Achi – MetLife COVID-19 Customer Support Program” provides unique health and financial support for MetLife’s individual policy holders:

  • Free of charge, 24/7, online doctor consultation via chat or video calls for COVID-19 or any other health issues so that users of this program don’t have to go to a hospital or clinic in person for primary medical advice. This service can be accessed from mobile phones or computers.
  • One-time financial support for isolation, hospitalization or death caused by COVID-19.

MetLife’s Individual Policy holders will have to register for this program. “Sathe Achi – MetLife COVID-19 Customer Support Program” will remain open for registration for 30 days.

Registration link and other information are available on this website:

The program is the result of a strategic partnership between MetLife Bangladesh and Grameen Telecom Trust (GTT), who collaborated on the development of the platform. GTT through its division called Digital Healthcare Solutions will manage the overall operations including doctor consultation service and disbursement of financial support.

Commenting on the program, MetLife Bangladesh’s General Manager, Syed Hammadul Karim, said, “It is at the heart of our purpose to do what we can to serve our customers when they need us the most. ‘Sathe Achi’ program is a new initiative from MetLife Bangladesh in response to the COVID-19 situation in Bangladesh.”

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit

MetLife Bangladesh is the leading life insurer in the country. It serves over a million customers and is a major employer in Bangladesh with about 16,000 field force and employees.

To learn more, please visit:

About Digital Healthcare Solutions

“Digital Healthcare Solutions (DH) is an integrated health company with a mission to serve hundreds of millions across the world. The company combines a strong design centric approach with the latest innovations in technology. It provides a wide range of services, delivered via mobile, app or web. With 5.5 million members of its health subscriptions and services, combining access to micro health insurance, telemedicine, doorstep diagnostic tests, medicine delivery, and patient support programs on diabetes and maternal health. Integrated services with diagnostic centers, pharmacies, frontline clinics, and community health workers - Nationwide provider network of 1000+ pharmacies, hospitals and diagnostics – plus referrals and appointment booking with 1400+ specialists doctor - Proprietary electronic medical record tool, community health worker App, insurance claims and fraud check tool(s) The company operates with a vision to ensure access to quality healthcare and health financing to everyone across the world. For more information, please visit .”


Sathe Achi Customer Support Program